Privacy Policy - Cosmoflag

Introduction to Cosmoflag’s Privacy Statement

At Cosmoflag, we understand that protecting your privacy is essential, and we are committed to respecting it. As an online store dedicated to selling high-quality flags, we collect certain information to enhance your shopping experience while ensuring the security and confidentiality of your personal data.

Our Privacy Statement explains how and why we collect your personal data, how it is used, and how we protect it. Your trust is important to us, which is why we take all necessary measures to secure your information and allow you to control its use.

We encourage you to carefully read this statement to understand our practices regarding your personal information and how we handle it. If you have any questions or concerns, feel free to contact us. Protecting your privacy is central to our mission, and we are committed to safeguarding it rigorously.

Article 1 – Personal Information Collected

Information Collected During Purchases
When you make a purchase on our Cosmoflag store, we collect the personal information you provide. This includes your name, postal address, and email address—necessary information for completing your transaction. These details allow us to process your orders, manage product delivery, and contact you if needed regarding your purchase.

Information Collected During Browsing
In addition to information explicitly provided, we automatically collect certain details when you browse our site. This includes your computer’s Internet Protocol (IP) address, which helps us diagnose server issues, manage our website, and identify improvements based on how visitors navigate our site. We also collect details about your browser type and operating system, which help us optimize the site for all users.

Email Marketing
With your permission, we may send you emails about our store, new products, and updates we believe would interest you. These communications are designed to enhance your experience by keeping you informed about Cosmoflag’s latest news and offers. You can unsubscribe at any time if you no longer wish to receive these updates.

Protecting your personal information is paramount to us, and we are committed to managing it with care and responsibility. All information is handled in compliance with applicable data protection laws and our internal privacy policy.

Obtaining Your Consent
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or return a purchase, we infer that you consent to us collecting and using your information for these specific purposes only.

For any other use of your personal information, such as for direct marketing campaigns, we will explicitly ask for your consent or provide you with an opportunity to opt out.

How to Withdraw Your Consent
If, after providing your consent, you change your mind, you have the right at any time to withdraw your consent for us to contact you, collect, use, or disclose your information. To withdraw your consent, you can contact us at info@cosmoflag.com or send a letter to our postal address, providing or confirming the necessary details for us to identify and respond to your request.

Managing Your Consent
We are committed to respecting the choices you make regarding your personal data. This includes not only the right to withdraw your consent at any time but also the ability to request access to the personal data we hold about you and to request corrections if the data is inaccurate or incomplete.

Your trust is at the core of our commitment to privacy. By clearly providing consent options and respecting your choices, we ensure your data is handled transparently and respectfully.

Article 3 – Disclosure

Conditions for Disclosing Your Personal Information
We are committed to not selling, trading, or improperly transferring your personal information to third parties without your consent, except in the following circumstances:

Legal Requirements: We may disclose your personal information if required by law or if you violate our Terms and Conditions. This includes cooperating with legal and regulatory authorities to address investigations or comply with legal obligations.
Service Providers: Your personal information may be shared with third parties providing services on our behalf, such as payment processing, shipping management, or data analysis. These service providers are carefully selected and are only authorized to use your data to perform the services we request of them, in compliance with our privacy policy.
Business Transactions: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred. We will notify you via email and/or a prominent notice on our website of any ownership or usage changes regarding your personal data, as well as your options concerning this data.
Protection of Cosmoflag and Others: We reserve the right to disclose your personal information to protect our rights, safety, those of our customers, or third parties, such as in cases of fraud prevention and credit risk reduction.

Security and Confidentiality
In every instance of disclosure, we take steps to ensure your personal information remains protected in compliance with this privacy policy and applicable legislation. Agreements with third parties include clauses requiring the protection of your personal information and ensuring these parties maintain the confidentiality and security of the data.

We are committed to using your personal information responsibly and securely and to being transparent about the instances in which this information may be shared. If you have any questions or concerns about how your personal information is handled, please contact us.

Article 4 – WordPress and Data Security

Hosting and Data Management
Our store is hosted on WordPress, using the WooCommerce e-commerce platform. WooCommerce provides the online platform that allows us to sell our products and services. Your data is stored in WooCommerce’s data storage systems, databases, and the general WordPress application. Your data is kept on secure servers behind a firewall.

Payment
Transactions on our site are processed through external payment gateways, which use security protocols to encrypt sensitive data, such as credit card information. While WooCommerce facilitates these transactions, it does not store your credit card data once the transaction is complete.

All payment gateways used on our site adhere to PCI-DSS standards as managed by the PCI Security Standards Council, which is a joint effort by brands such as Visa, MasterCard, American Express, and Discover. These standards help ensure the secure processing of credit card information by our store and service providers.

Access and Management of Personal Data
Through WordPress and WooCommerce, you can create a user account to manage your personal information, track orders, and view payment histories. You can access this information at any time by logging into your account on our site.

Data Security
We take data security very seriously and are committed to protecting your personal information. Technical security measures, such as SSL/TLS encryption, are used to safeguard your personal data transmitted through our site. Additionally, internal security practices limit access to your data to authorized personnel who need it to perform their duties.

If WooCommerce or WordPress no longer meets our security or operational requirements, we reserve the right to switch platforms. Your data’s continuity and security will remain our priority, and you will be informed of any significant changes affecting how your personal data is managed.

For questions regarding the security of your personal information, please contact us.

Article 6 – Security

Security Measures
At Cosmoflag, the security of your personal data is a top priority. We implement strict security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include advanced technological protocols such as SSL (Secure Socket Layer) encryption for secure data transmission on our site and secure storage for sensitive information.

Data Encryption
When you provide credit card information, it is securely transmitted to our servers using encryption technology. The data is then encrypted within our database and is accessible only by authorized individuals with special access rights who are required to keep this information confidential. Alongside SSL, we use AES-256 encryption to protect stored data.

Industry Standards
We adhere to industry standards for the protection of personal data, including those set forth by the Payment Card Industry Data Security Standard (PCI-DSS). Our security practices are regularly reviewed and updated to reflect technological advancements and best operational practices.

Monitoring and Assessment
We continuously monitor our systems to detect security vulnerabilities and potential attacks. However, no electronic transmission or storage system is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Handling Security Breaches
In the event of a security breach affecting your personal information, we will act promptly to identify the cause, take corrective action, and notify you in accordance with applicable laws. We commit to cooperating with relevant authorities and informing you of any steps you can take to minimize impacts.

User Responsibilities
We advise you to take steps to protect your personal information online. This includes using strong passwords, regularly updating your software, and avoiding unsecure Wi-Fi networks for transactions. The security of your information also depends on your proactive measures.

For questions about the security of your personal data or specific concerns, feel free to contact our customer support team. We are here to help you navigate and understand data security at Cosmoflag.

Article 7 – Cookies

Use of Cookies
At Cosmoflag, we use cookies to enhance the user experience on our site. Cookies are small data files stored on your computer or mobile device when you visit our website. They enable us to recognize your device and remember certain preferences or actions from previous visits.

Types of Cookies Used

Session Cookies: These cookies store information about your session (referrer, landing page, etc.) and expire when you close your browser.
Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They are used to remember your preferences (e.g., login details) and recognize your device upon your return.
Performance and Analytics Cookies: These cookies help us understand how visitors interact with our site by providing insights into visited areas, time spent on the site, and any encountered issues, such as error messages.

Managing Cookies
You can control and manage cookies in various ways. Note that deleting or blocking cookies may affect your user experience, and some features may no longer be available. Most browsers accept cookies by default, but you can modify your browser settings to reject cookies. For more information on managing and deleting cookies, visit aboutcookies.org.

Consent to Cookies
Using our site implies your consent to our use of cookies. On your first visit, a banner informs you about cookie usage, and you have the option to accept or decline them. Continuing to use our site after this notification indicates your acceptance.

Security and Privacy
Cookies generally do not contain personally identifiable information. However, the information we store about you may be linked to the data obtained from cookies. We implement security measures to prevent unauthorized access to or misuse of your stored data.

For questions about our use of cookies or further details on our cookie policy, please contact us. We are committed to transparency in handling your data and respecting your privacy.

Age Requirements for Consent
By using this site, you confirm that you are of legal age in your state or province of residence and that you have given consent to allow any minor dependents to use this site. The legal age is defined by local legislation and is typically 18 or 21 years, depending on the jurisdiction.

Use of the Site by Minors
If you are a parent or guardian and become aware that your child has provided personal information without your consent, please contact us. If we discover that a minor has provided personal data without parental consent, we will take steps to delete the data from our servers.

Parental Responsibilities
We encourage parents and guardians to monitor their children’s online activity and guide them in navigating the internet safely. Cosmoflag does not knowingly collect personal data from minors without parental or guardian consent. If you suspect your child has shared personal data with us, please contact us immediately.

Parental Consent for Online Services
In compliance with applicable laws, parents or guardians may be required to provide consent for minors to access certain online services. Cosmoflag will implement procedures to validate the age of users and obtain parental consent before collecting personal data, in accordance with local and international child privacy laws.

Cosmoflag’s Commitment
Cosmoflag is dedicated to protecting the privacy and security of all users, especially children. We take stringent measures to ensure that access to our site and the information we collect is appropriate for the user’s age, following applicable laws.

For more information or questions regarding how we handle minors’ data and consent, please contact us. We are committed to working with parents to create a safe environment for young users of our site.

Article 9 – Changes to This Privacy Policy

Changes and Updates
Cosmoflag reserves the right to update or modify this privacy policy at any time without prior notice. Changes will take effect immediately upon publication on our website. We encourage you to review this page regularly to stay informed about updates.

Notification of Changes
For significant changes to this privacy policy, we will endeavor to notify you through a prominent notice on our website or via email if you are subscribed to our newsletter. This ensures that you are always aware of the data we collect, how it is used, and under what circumstances (if any) we share it.

Impact of Changes
Changes to our privacy policy may affect how we handle personal data provided before the modification date. For substantial changes, we may request renewed consent to the updated terms, depending on the nature of the modifications.

Rights and Obligations
Our right to modify the privacy policy is bound by our commitment to comply with laws and ethical standards in privacy and data protection. Changes will always align with applicable laws and will not reduce your rights without explicit consent.

Change History
For increased transparency, we may provide a change history for this privacy policy to help you track updates over time. This helps you better understand how we process personal data and our ongoing improvements in privacy practices.

Contact
For questions or concerns regarding this privacy policy or its changes, contact us at info@cosmoflag.com. We are committed to addressing your inquiries and providing necessary clarifications about your rights and the personal data we manage.

Contact Information

If you have any questions, need more information about our privacy practices, or require assistance regarding your personal data, please reach out to our customer service team:

Email: Contact us anytime at info@cosmoflag.com with any questions or concerns.
Postal Address: You can also write to us at the address provided in the “Contact” section of our website.
Contact Form: Visit our website and use the available contact form to directly submit your queries to our team.

We are committed to promptly addressing all requests and providing the necessary support to ensure your satisfaction and the protection of your personal data.